Released on: September 17, 2008, 1:09 pm

Press Release Author: Trisha King/MRB Public Relations

Industry: -- Choose an Industry --

Press Release Summary: Two-Factor Authentication Meets Payment Card Industry
Requirements for Secure Access

Press Release Body: West at Home Increases Credit Card Data Security with PhoneFactor
Two-Factor Authentication Meets Payment Card Industry Requirements for Secure Access

OVERLAND PARK, KS (September 16, 2008) - PhoneFactor, a leading provider of security
products and services, today announced that West Corporation, a leading provider of
outsourced communication solutions, has selected its phone-based authentication
technology for their home-based agent program, West at Home. PhoneFactor helps West
protect its clients’ customers from potential identify theft and credit card fraud.

West Corporation was seeking a two-factor authentication solution that complied with
Payment Card Industry Data Security Standards (PCI DSS) for their home-based agents
throughout the country. The solution needed to be simple to use and rapid to deploy
to their thousands of home-based agents, as well as affordable to setup and
maintain. After carefully evaluating several options, West chose PhoneFactor to
secure remote access to the call center systems used by their home-based agents to
take orders and process credit cards.

“The PhoneFactor solution gives us the strong two-factor authentication that we need
to meet the industry’s strict regulatory requirements,” stated Rachel Roberts,
Information Services Project Manager for West Corporation. “PhoneFactor fit all of
our requirements and gave us a great alternative to costly security token
solutions.”


About West at Home
West at Home is one of the nation’s leading providers of home-based customer contact
solutions. West at Home helps Fortune 1000 companies deliver unparalleled results
through a combination of higher quality, better educated agents and a highly
scalable, state-of-the-art infrastructure. West at Home employs the industry’s most
comprehensive agent training, management and monitoring processes and features
multi-layered security protection. This helps companies protect their customer
data, achieve a higher level of quality service, improve staffing flexibility and
realize a greater return on their investment.

West at Home is a subsidiary of West Corporation, the nation’s leading provider of
outsourced communication solutions. For more information, please visit
www.westathome.com.
About West Corporation
West Corporation is a leading provider of outsourced communication solutions to many
of the world's largest companies, organizations and government agencies. West helps
its clients communicate effectively, maximize the value of their customer
relationships and drive greater profitability from every interaction. The Company’s
integrated suite of customized solutions includes customer acquisition, customer
care, automated voice services, emergency communications, conferencing and accounts
receivable management services.
Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of 39,000
employees based in North America, Europe and Asia. For more information, please
visit www.west.com.

About PhoneFactor
PhoneFactor is a simple two-factor authentication service that provides far greater
security than usernames and passwords. The award-winning service can use any phone
(mobile or landline) as a second form of authentication. PhoneFactor can be setup
in minutes and eliminates the need for tokens, smart cards or certificates.
# # #

Web Site: http://www.west.com

Contact Details: Company Contact:
Sarah Fender
Positive Networks
913.499.4152
sfender@positivenetworks.com